Crisis communications at digital speed

Our recent support for clients facing issues or potential crises has included a new dimension of communications best practices – the real-time monitoring of conversations in social media channels. Without this proper social media monitoring, it would be flying blind to attempt true crisis management.
Early in my career, I had the good fortune to work [...]

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Saving bacon

Many public relations professionals will have been following Canada’s Maple Leaf Foods crisis since the story of listeria-tainted packaged meats possibly contributing to the deaths of at least 20 people first hit in August. The company’s CEO, Michael McCain, from the point that the story was linked with Maple Leaf, was unusually and, some would [...]

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